Questions, answered
before you ask.
Timelines, pricing, compliance and support — everything clients ask in the first call, in one place.
General
5 questionsWe design, build and market websites, mobile apps, custom software and SaaS products — and modernize clinic operations on enterprise-grade platforms. One team takes you from the first call to launch and beyond.
Clinics and healthcare groups, SaaS founders and operators of growing businesses — usually teams that need a senior product partner rather than a staffing agency.
Yes. We work with clinics and businesses in 9 countries, remotely and across time zones, with senior engineers and one accountable lead.
Yes. We start with a short technical audit of the code, infrastructure and backlog, then agree a plan to stabilize, document and keep shipping — no big-bang rewrite unless it truly pays off.
Yes. Code, designs, cloud accounts and data sit in your name from day one, and everything is handed over with documentation.
Pricing & contracts
4 questionsIt depends on scope. After a free 30-minute call and a short discovery we give you a written plan with a fixed estimate — no hourly, open-ended billing.
Both. Defined scopes run as fixed-price projects; evolving products run with a dedicated monthly team. Care plans cover support after launch.
Fixed projects start from a one-week discovery. Dedicated teams run month to month after an initial three-month period, the time needed to deliver real results.
Yes. Ask for our mutual NDA and we’ll send it before any detailed discussion.
Process & timeline
4 questionsMost MVPs launch in 4–8 weeks: 1–2 weeks of discovery, 2–3 weeks of design, then two-week build sprints with a demo every week.
About an hour a week: a weekly demo and quick answers in a shared Slack channel. We need one decision-maker who can approve scope and priorities.
A live roadmap, a written async stand-up every day, a working demo every Thursday and a one-page monthly report on progress, spend and KPIs.
Changes are welcome. We swap items of similar size within the plan, or quote additions separately before any work starts — no surprise invoices.
Healthcare & data
4 questionsPHI stays isolated and encrypted at rest and in transit, access is role-based with a full audit trail, and we sign BAAs where required. Every sprint includes a security review.
Yes. We build with encryption, role-based access, audit logs and HIPAA-eligible cloud services, and sign BAAs where required. GDPR and UK data-protection needs are handled the same way.
Usually, yes — through the vendor’s API, or secure scheduled exports where no API exists. We confirm the exact approach in the audit before any commitment.
No. We migrate data and train staff in stages, running old and new systems side by side until every location is confident — clients like Bright Smile Dental went live with zero days of downtime.
Support & after launch
3 questionsYes. Every launch includes go-live support, and our SLA-backed care plans cover maintenance, monitoring, SEO and ongoing improvements against agreed KPIs.
Care plans include response targets from one hour for critical issues to one business day for routine requests, with 24/7 monitoring and on-call cover.
Yes. Our growth team runs SEO, paid campaigns, landing-page tests and automation against the KPIs we agree — measured in leads, bookings and revenue.
Ready to build
what’s next?
Tell us what you want to launch or fix. We’ll reply with a clear plan within 24 hours.Tell us what you want to launch or fix. We’ll reply with a clear plan, timeline and fixed estimate.
Free 30-min call · NDA on request · Reply in 24h