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Case study · AI · Support agents
Support volume doubled in a year. Customers waited hours for answers to routine questions and the team spent most of its day on password resets and order status.
Chat and voice agents trained on Vela’s docs and policies, connected to billing and account systems, with clear guardrails, conversation logs and instant hand-off to a human.
62% of tickets are now resolved without a person, first responses arrive in seconds and the support team focuses on the conversations that genuinely need them.
“The agent handles the repetitive questions perfectly and hands over the rest with full context. Our team finally has time for real problems.”
Healthcare · GrowthCarePlus Clinics2.1× online bookingsTell us what you want to launch or fix. We’ll reply with a clear plan within 24 hours.Tell us what you want to launch or fix. We’ll reply with a clear plan, timeline and fixed estimate.
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